At Chrome Hearts – CANADA, we strive to deliver your orders quickly and reliably. Please review our updated shipping guidelines below.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays. Processing times may vary during peak seasons.
2. Shipping Methods & Delivery Time
Shipping options and estimated delivery times are displayed at checkout. Delivery times are estimates and may vary due to carrier delays, customs processing (for international orders), or unforeseen circumstances.
- Standard Shipping: 10–12 business days (after dispatch)
- Fast Shipping: 5–7 business days (after dispatch)
3. Shipping Charges
Shipping fees are calculated at checkout based on your location, order size, and selected shipping method. All applicable fees are displayed before order confirmation.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking updates to appear.
5. Incorrect Address
Customers are responsible for providing accurate shipping information. Chrome Hearts – CANADA is not liable for delays or lost shipments caused by incorrect or incomplete addresses.
6. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review the issue and assist with a replacement or refund.
7. International Shipping
International shipments may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.
8. Contact Information
Chrome Hearts – CANADA
829 Queen St W
Toronto, ON M6J 1G1
Canada
Email: support@chromehaerts.ca
Phone: (934) 213-3263
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM