At Chrome Hearts – CANADA, customer satisfaction is our priority. Please review our Refund & Returns Policy before making a purchase.
1. Returns Eligibility
Items can be returned within 7 days of delivery if they meet the following conditions:
- Unused, unworn, and in original condition
- Original packaging and tags included
- Proof of purchase is provided
2. Non-Returnable Items
The following are not eligible for return:
- Items marked as final sale
- Used, damaged, or altered products
- Returns submitted after the 7-day period
3. Return Process
To initiate a return, contact our support team with your order number and reason for return. Do not send items back without prior approval.
Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.
4. Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Original shipping costs are non-refundable
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging. We will review and arrange a replacement or refund if applicable.
6. Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped. Once shipped, cancellation is not possible.
7. Contact Information
Chrome Hearts – CANADA
829 Queen St W
Toronto, ON M6J 1G1
Canada
Email: support@chromehaerts.ca
Phone: (934) 213-3263
Business Hours: Monday – Friday, 09:00 AM – 06:00 PM